Delivery Guide and Costs

Our couriers deliver Monday to Friday. Please note Saturday and Sunday are not classed as working days.

UK Delivery Times

Please note that we offer next day delivery as standard for orders to mainland UK addresses if you place your order before midday. Orders placed after midday will be despatched the following working day.

We aim to deliver all mainland UK standard orders in the timescales shown in the above table. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within five working days, please contact our Customer Services department.

 We aim to deliver within five working days to Northern Ireland and seven working days to the Highlands and Islands for all orders placed before midday. An express service is available for Northern Ireland which we aim to deliver within two working days.

During busy periods, please allow up to seven working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.
If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to delivery 2 more times on the following working days. Please follow the instructions on the card left by the courier to arrange redelivery.

Please note, we are unable to change a residential delivery address to a business delivery address once the order has been despatched.

 
Track Your Order

Click on the link in your despatch email. This will take you to the tracking area of our delivery courier. Please allow 24 hours from receipt of the email before tracking your order.

International Deliveries

We now ship to over 45 countries worldwide.  Please see chart for the flat shipping rate to each country.

Please note that you will be responsible for all shipping costs and that any additional duty or customs charges applicable in the destination country are payable by you.  Should you return any items to us, you also will be responsible for any re-entry duty or customs charges incurred when the items re-enter the UK.

Returns

Items must be returned in saleable condition within 14 days of purchase.  Items must be returned unworn, unwashed and with no marks, scent or damage and with all original tags still attached.
The return slip that is provided with your order must be completed and included in the return package.
Upon receipt of the returned item in suitable condition, we will process the return and refund as quickly as possible [we aim to achieve this within 14 days] Refunds will be credited to your original method of payment.

U.K. customers:

Items can be returned free of charge by using the Royal Mail Free Post sticker included with your invoice.
Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items
 As long as the returns label provided is used then this return is completely free of charge within the mainland United Kingdom.
The refund will be processed once your goods are received into our warehouse. Please note that       it may take up to 14 days for the refunds to show in your account. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.

International customers: 

The cost of returning the item to us is your responsibility unless it is a faulty or an incorrect item. 

Refunds for returns of items that Anna Scholz Ltd accepts are faulty or incorrect items will be refunded to your original method of payment. 

Please note that we are unable to refund any duty paid on the items returned to us that are either faulty or unsuitable as this is a contract between the purchaser and own country Customs & Excise.