Delivery Guide and Costs

Our couriers deliver Monday to Friday. Please note Saturday and Sunday are not classed as working days.

UK Delivery Times

Please note that we offer next day delivery as standard for orders to mainland UK addresses if you place your order before midday. Orders placed after midday will be despatched the following working day.

We aim to deliver all mainland UK standard orders in the timescales shown in the above table. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within five working days, please contact our Customer Services department.

 We aim to deliver within five working days to Northern Ireland and seven working days to the Highlands and Islands for all orders placed before midday. An express service is available for Northern Ireland which we aim to deliver within two working days.

During busy periods, please allow up to seven working days for delivery to Northern Ireland and 10 working days for delivery to the Highlands and Islands.
If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to delivery 2 more times on the following working days. Please follow the instructions on the card left by the courier to arrange redelivery.

Please note, we are unable to change a residential delivery address to a business delivery address once the order has been despatched.
 
Track Your Order

Click on the link in your despatch email. This will take you to the tracking area of our delivery courier. Please allow 24 hours from receipt of the email before tracking your order.

International Deliveries

We currently ship to EU countries and the UK. Shipping worldwide including the USA is not offered as a standard service but maybe possible if you have your own account with any international couriers.

Please note that you will be responsible for all shipping costs and that any additional duty or customs charges applicable in the destination country are payable by you.

Returns

Items must be returned in saleable condition within 14 days of purchase.  Items must be returned unworn, unwashed and with no marks, scent or damage and with all original tags still attached.
The return slip that is provided with your order must be completed and included in the return package.
Upon receipt of the returned item in suitable condition, we will process the return and refund as quickly as possible [we aim to achieve this within 14 days] Refunds will be credited to your original method of payment.

U.K. customers:

Items can be returned free of charge by using the Royal Mail Free Post sticker included with your invoice.
Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items
 As long as the returns label provided is used then this return is completely free of charge within the mainland United Kingdom.
The refund will be processed once your goods are received into our warehouse. Please note that       it may take up to 14 days for the refunds to show in your account. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.

International customers: 

The cost of returning the item to us is your responsibility unless it is a faulty or an incorrect item. 

Refunds for returns of items that Anna Scholz Ltd accepts are faulty or incorrect items will be refunded to your original method of payment. 

 Please note that we are unable to refund any duty paid on the items returned to us that are either faulty or unsuitable as this is a contract between the purchaser and own country Customs & Excise.

Contact Us

annascholz Ltd
Unit 3.2
The Chandelier Building
8 Scrubs Lane
London
NW10 6RB

If you have a question about any aspect of your order or our website you can speak to a customer service advisor or personal shopper between 10am and 6pm, Monday to Friday. We are closed on all bank holidays including Christmas Day, Boxing Day and New Year’s Day.

Customer Services

Monday to Friday 10am to 6pm

Telephone : + 44 (0)20 3576 1192                   

[email protected]

For any other questions please contact us using the contact details below :

Wholesale enquiries

Telephone : +44 (0)203 576 1192

 [email protected]

Press enquiries

Telephone : +44(0)203 576 1192

[email protected]

[email protected] 

Terms and Conditions

Definitions

For the purpose of these Terms and Conditions the following definitions will apply :-
 
"We/us/our" means Anna Scholz Limited, the seller of the goods.
"You"/’’Your’’means the customer acting as a consumer.
"Courier" means any such courier as we may choose. 
"Goods" means the items which you agree to buy from us the seller.
 
These Terms & Conditions shall apply to all contracts for the purchase of goods by’’ you’’ from ‘’us’’ the seller to the exclusion of all other Terms & Conditions which ‘’you’’ may purport to apply under any sales offer or purchase order. These Terms & Conditions supersede all previous agreements and understandings between the parties.
This is annascholz.com; ‘’Your’’ use of this website is subject to the following terms of use which ‘’you’’ are deemed to accept by using this website.

Information and Availability

‘’We’’ take care to ensure that the information on ‘’our’’ website is as accurate and complete as possible. However, due to the inherent nature of the internet, errors, interruptions and delays may occur in the service at any time. Accordingly, this website is provided as is, without any warranties of any kind as ‘’we’’ do not accept liability arising from any inaccuracy or omission in the information or interruption in availability. Additionally please note that colour clarity will depend on’’ your’’ own personal monitor and therefore ‘’we’’ cannot guarantee that the colour of the actual item matches absolutely accurately.

General

Nothing in these terms of use shall restrict or exclude any liability that ‘’we’’ have to any party which cannot be excluded by law. These terms of use shall be governed by English law and the courts of England and Wales shall have exclusive jurisdiction over any disputes arising in relation with this website.
Anna Scholz Ltd registered office: Third Floor, 111 Charterhouse Street, London EC1M 6AW . Registered in England, No. 4372357, VAT registration No. 791457106 GB..

Copyright and Trademark

The contents of these pages (including pictures, designs, logos, photographs, written text and other material) are the copyright trademark or registered trademark of Anna Scholz Ltd or its content and technology providers or their respective owners. All rights reserved. The copying, modification, distribution, reproduction or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that ‘’you’’ may: copy or print or download extracts of the material on this website for the sole purpose of using this website or placing an order with ‘’us’’. Copy, print or download the material on this site for the purpose of sending to individual parties for their personal information provided that ‘’you’’ acknowledge ‘’us’’ as the source of the material and that ‘’you’’ inform the third party that these conditions apply to them and that they must comply with them

External Links

External links may be provided for ‘’your’’ convenience, but they are beyond the control of Anna Scholz Ltd and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at ‘’your’’ own risk. When visiting external links ‘’you’’ must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of Anna Scholz Ltd.

Warranties

‘’We’’ make no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, ‘’your’’ or’’ your’’ company's personal information or material and information transmitted over ‘’our’’ system.

Disclaimer of Liability

 ‘’We’’ shall not be responsible for and disclaim all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by ‘’you’’ or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to ‘’your’’ access and use of the website, any information contained on the website, ‘’you’’ or ’’ your’’ company's personal information or material and information transmitted over our system. In particular, neither’’ us’’ nor any third party or data or content provider shall be liable in any way to ‘’you’’ or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Use of the Website

We do not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain). By accessing our website, ‘’you’’ warrant and represent to us that ‘’you’’ are legally entitled to do so and to make use of information made available via the website.

Entire Agreement

These website terms and conditions constitute the sole record of the agreement between ‘’you’’ and ‘’us’’ in relation to your use of the website. Neither, ‘’you’’ nor Anna Scholz Ltd shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between ‘’you’’ and ‘’us’’ in respect of ‘’your’’ use of the website.

Alteration

‘’We’’ may at any time modify any relevant terms and conditions, policies or notices. ‘’You’’ acknowledge that by visiting the website from time to time, ‘’you’’ shall become bound to the current version of the relevant terms and conditions and, unless stated in the current version, all previous versions shall be superseded by the current version. ‘’You’’ shall be responsible for reviewing the then current version each time ‘’you’’ visit the website.

Cession

‘’We’’ shall be entitled to cede, assign and delegate all or any of our rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.

Applicable laws

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. ‘’You’’ hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

Privacy Policy

Anna Scholz Ltd respects the privacy rights of our online visitors and customers and recognises the importance of protecting the information collected about them.
We only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
The following information is provided by Anna Scholz Ltd to enable our online visitors and customers to be fully informed and reassured of our company privacy policies in line with all laws governed by and construed in accordance with the laws of Great Britain. By visiting Anna Scholz.com; you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

Please note that this policy applies to Anna Scholz Ltd and/or its subsidiaries, but not to websites maintained by other companies or organisations to which we link or engage in joint promotions. Anna Scholz Ltd is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organisations before submitting your details. Furthermore, from time to time Anna Scholz Ltd may engage with third party business partners to collect personal information on Anna Scholz Ltd’s behalf in the form of joint promotion ventures. In such cases, these third parties will be subject to confidentiality agreements and instructed by Anna Scholz Ltd to comply fully with Anna Scholz Ltd's Privacy Policy as set forth herein.

All queries relating to any company policies should be sent to:

Anna Scholz Ltd
The Chandelier Building
Unit 0.2
8 Scrubs Lane
London
NW10 6RB

Tel:  +44 203 576 1192
Email : [email protected]

How we use the information we collect.

When you subscribe to our mailing list for either email subscription or postal promotions we collect information from you. The purpose of the subscription is to gather details so that we can provide you with up to date and suitable information on our products and services which you have requested from us. Occasionally we may also use your information to contact you for market research regarding our products or services.
We operate an opt-in policy in terms of communicating via email, post, and telephone. By subscribing to our mailing list, you are opting to receive communications by email. However, every time we contact you after this, you will have an opportunity to unsubscribe from our mailing list. We will not pass details on to any third parties, and your personal details will not be sold to any database companies.

Should you choose to have your name and personal data removed from our database, you can do so by clicking the unsubscribe link on the email or sending an email to [email protected] or by writing to us at: Anna Scholz Ltd, The Chandelier Building , Unit 3.2 , 8 Scrubs Lane, London NW10 6RB

Information collected on your behalf

Anna Scholz Ltd requests personal information from you when you place an order. If an order is placed with us, we will request personal information including your name, email address, phone numbers, home address, credit or debit card details, shipping and credit card billing address(es) so that we can process, fraud check and deliver your order. Details of your address and also the telephone number and email you have provided us will be shared with our courier partner , these details have been shared to assist in providing you with an efficient delivery service and will not be used by this third party for any other reasons

Cookies

A cookie is a piece of information that is stored by your computer's hard drive by your web browser which tracks your movements within websites. Most browsers are automatically set to accept cookies but you are able to alter the settings of your browser to prevent automatic acceptance, should you wish. Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests, to assist us in updating our service for our customers benefit. The use of cookies is an industry standard.
While we make every effort to ensure that any personal information we collect from you is kept secure and processed lawfully, the internet is not a totally secure medium.

By visiting annascholz.com, you accept and consent to the practices described in this Privacy Policy and the Terms and Conditions.

This web site may contain links to other sites. Please be aware that Anna Scholz Ltd is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this Website.

From time to time we may revise our Privacy Policy. If we decide to do so, the changes will be posted on this page.